Welcome to Florist Cricklewood. These Terms and Conditions govern your use of our online flower delivery service across Cricklewood and surrounding areas. By placing an order through our website, you accept and agree to comply with these terms in full. Please read them carefully before making a purchase, as they outline your legal rights and obligations with respect to every order placed for flower delivery in Cricklewood and neighbouring regions.
At Florist Cricklewood, we strive to make your flower ordering experience straightforward and enjoyable. When browsing our website, you may select your preferred floral arrangements, specify delivery details, and proceed to checkout. Upon placing an order, you will receive an order acknowledgment to confirm we have received your request. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse an order for any reason, including but not limited to stock unavailability, suspected fraud, or payment issues.
After receiving your order, we will send a further confirmation once your order has been processed and dispatched. Only at this point does a contract come into effect between Florist Cricklewood and you. Please ensure all provided information, such as recipient name, address, and contact details, are accurate and complete. Florist Cricklewood is not liable for failed deliveries due to incorrect or incomplete information provided at the time of order.
While we endeavour to deliver arrangements as per the images and descriptions shown online, flowers are natural products and availability may occasionally fluctuate. Substitutions may be necessary to ensure your order is delivered promptly, especially during peak periods or due to seasonal variations. We will always substitute with flowers of equivalent value and aesthetic appeal, ensuring the overall design integrity. Where significant substitutions are required, we will make reasonable efforts to contact you for approval prior to dispatch.
Florist Cricklewood offers flower delivery services throughout Cricklewood and surrounding areas. Delivery times provided during the ordering process are estimates and cannot be guaranteed due to factors beyond our control, such as traffic, weather, and availability. We offer same-day and future-date deliveries subject to order cut-off times and stock availability.
If the recipient is not available at the specified delivery address, we may attempt to deliver to a neighbour, leave the flowers in a secure location, or leave a calling card with instructions. You are responsible for ensuring someone is available to accept the delivery. Florist Cricklewood is not responsible for failed deliveries where instructions have not been met or recipients are unavailable. We are unable to accept liability for delays or non-deliveries resulting from factors outside our reasonable control.
Full payment is required at the time of placing your order, prior to dispatch and delivery. We accept major credit and debit cards, as well as other payment methods as displayed on our website at checkout. All prices listed include applicable UK VAT and delivery fees, unless otherwise stated. Our payment system uses secure encryption technologies to safeguard your financial information.
It is your responsibility to ensure payment details are accurate and that you have sufficient funds or credit to complete the transaction. Orders will not be processed until payment is received and cleared. In the event that your payment is declined, your order will not be accepted or processed. If you encounter issues or suspect unauthorised use of your payment details, please contact your bank or card provider immediately.
If you wish to cancel your order for flower delivery in Cricklewood or surrounding areas, please notify us as soon as possible. Orders for same-day delivery may only be cancelled within a very short window after placement, as we begin processing quickly. For future-date orders, cancellations should be made no less than 24 hours before the scheduled delivery date to ensure a full refund. Once an order has been prepared, dispatched, or delivered, it cannot be cancelled or refunded.
To request a cancellation, please provide your order details, including the order number and delivery information, so we can process your request efficiently. Refunds for eligible cancellations will be processed using the original payment method. Please allow several working days for the refund to appear, depending on your bank or payment provider’s processing times.
Due to the perishable nature of flowers, we are unable to accept returns once products have been delivered unless they are damaged or not as described. If you receive flowers that are damaged, wilted, or significantly different from those ordered, please contact us within 24 hours of delivery. We may request photographic evidence to assess the issue and, if verified, may offer a replacement or refund at our discretion.
Refunds are generally provided via the original payment method. No compensation, reimbursement, or refund will be provided for complaints made more than 48 hours after the flower delivery date, except where legally required. Where a refund or replacement is issued, you agree the matter is then fully resolved.
We make every effort to ensure product descriptions, images, prices, and details are accurate on the Florist Cricklewood website. However, variations may occur due to differences in monitor settings, seasonal flower availability, and the artisan nature of floral arrangements. All sizes and weights are approximate. The depiction of any product, service, or arrangement on our website does not guarantee availability at all times.
Florist Cricklewood is committed to providing a reliable and high-quality flower delivery service. However, except where prohibited by law, our liability for loss, damage, or inconvenience suffered by customers or recipients in connection with orders placed via our website shall be limited to the value of the original order. We do not accept liability for indirect, incidental, special, or consequential damages, loss of profits, loss of opportunity, or loss of goodwill.
We do not guarantee the continuous, uninterrupted, or error-free operation of our website or ordering systems. To the maximum extent permitted by law, we disclaim liability for any losses or damages arising from website errors, system outages, or other technological failures.
You are responsible for ensuring all order details and recipient information are correct at the time of purchase. Please ensure that the recipient is available to receive the delivery and that the address provided is accurate and accessible. Florist Cricklewood accepts no liability for failed or delayed deliveries resulting from customer errors or incorrect data provided at checkout.
It is also your responsibility to ensure that the recipient does not have allergies to any flowers or plants included in your chosen arrangement or bouquet. Florist Cricklewood is not liable for allergic reactions or adverse health effects resulting from the delivery or use of our products.
All content, images, designs, and materials appearing on the Florist Cricklewood website, including trademarks and logos, are the exclusive property of Florist Cricklewood or our licensors. They may not be reproduced, distributed, or used for commercial purposes without our express written consent.
Florist Cricklewood is committed to protecting your privacy and personal data. Any information provided during the order process is treated in accordance with applicable UK data protection laws. We use your information solely to process, dispatch, and deliver your order and do not share it with third parties except as necessary for service fulfillment or required by law. Please refer to the privacy section on our website for further information.
We reserve the right to update, revise, or amend these Terms and Conditions from time to time. Changes will take effect as soon as they are published on the Florist Cricklewood website. We recommend you review these terms regularly to remain informed of your rights and obligations.
These Terms and Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any such dispute.
These Terms and Conditions apply to all customers who use our online flower delivery services within Cricklewood and the immediately neighbouring areas. If you are located outside our delivery zones, alternative terms may apply or orders may not be accepted.
If you have any questions about these Terms and Conditions, are dissatisfied with any aspect of your flower order or delivery, or would like to discuss any issues relating to our service in Cricklewood, please refer to the 'Contact Us' section on our website. We are committed to addressing and resolving any queries or complaints promptly and fairly.
These Terms and Conditions were last updated in June 2024.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 179 Cricklewood Broadway, Cricklewood, London, NW2 3HX.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cricklewood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cricklewood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
